DS

DS CRM

خطوة التوصيل · admin only

Use the same admin account as DS Software.

DS
Delivery Step
خطوة التوصيل · CRM · v3.5
Main
DS Software
WhatsApp connectionAPI live · test numberMessages to +966 53 027 3630 arrive in the Inbox.
DS
Admin

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Hello

Loading your numbers…

Orders this week

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WhatsAppDS app

Customer health

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Win back today

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They ordered often, then stopped 14–30 days ago. Message them from your phone.

Top customers this month

Top pickups · 7 days

Inbox

WhatsApp chats arrive here live. Replies inside 24 hours of the customer's last message are free.

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Choose a chat on the left.
Customer details appear here.

Team & access

Who can use the DS Chat app, what they see, and when. Changes apply on their phones within seconds.

New team member

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Activity log

Who opened, took or replied to which chat

    WhatsApp order

    Paste the number from WhatsApp. New numbers are saved with a DS code straight away.

    Rider
    Customer pays6 SAR

    This customer's orders

    Type a number to see the history.

      How the code works

      Each new number gets the next code: DS 4001, DS 4002, DS 4003… A code is never used twice, and one phone number always keeps the same code. DS 1 to DS 3999 are kept for your old phone contacts (CR 1 becomes DS 1).

      Customers

      Everyone who orders by WhatsApp or the DS app is saved here

      CodeCustomerPhoneAreaOrdersSpentLast orderSegment
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      Win back

      Bring old customers back with a friendly WhatsApp message

      Today's list

      The best customers to message today: late vs. their habit, at risk, or lost after ordering often

      0 / 20

      Message

      {name} · {last_place} · {code}

      Which message works best

      came back within 14 days
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      Protect your number

      0 sent today

      Send a few at a time, spread through the day. Many messages in one day to people who don't reply can get a WhatsApp number banned. Start with customers who ordered many times — they know you and reply.

      Analytics

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      Orders per day

      Where orders come from

      Busy hours

      Plan rider shifts around the dark cells

      Do new customers come back?

      % who ordered again, by week after the first order

      DS Admin